Terms and Conditions of Goods, Enrolment, Training and Services
This website is fully owned and supervised by Achieveability Pty Ltd t/a Access Institute
1. Application and scope
These terms apply to Access Institute individual and group training bookings, including qualification courses and other training services. Course-specific fees, schedules and requirements are set out in the relevant Course Guide, Fee Schedule, Tax Invoice and written booking confirmation.
2. Qualification course applications and suitability
Submission of an enrolment application does not, of itself, constitute acceptance or confirmation of enrolment in an Access Institute qualification course.
Applications are reviewed and approved by Access Institute, including verification of entry requirements and suitability having regard to existing skills and knowledge; language, literacy, numeracy and digital literacy capabilities; and reasonable adjustments or support that may be required.
Access Institute may decline an application where the applicant does not meet entry requirements or the course is unsuitable, after considering appropriate reasonable adjustments or support arrangements.
3. Deposits, provisional bookings and confirmation
For qualification courses, following approval of an application, enrolment is confirmed upon receipt of the required $1,500 deposit. The deposit receipt date is the official enrolment date and the Refund Policy applies from that date. Confirmation will be provided in writing.
Payment through the online booking system before an application is approved constitutes a provisional booking only. The applicant must submit a completed Enrolment Form and any requested supporting documents. Formal enrolment requires Access Institute approval.
Where a deposit was received before approval and Access Institute subsequently declines the application, the deposit will be refunded in full without an administration or cancellation fee.
If an applicant voluntarily cancels a provisional booking or does not submit the required Enrolment Form, any refund is determined by the cancellation conditions disclosed at the time of booking, subject to applicable law.
4. Individual and group training bookings
Individual and group training bookings require written confirmation by email or letter. Fees must be paid before course commencement unless otherwise agreed in writing. See separate Terms and Conditions relating to group and in-house training.
Qualification-course enrolment approval requirements remain applicable where relevant.
5. Fees and payment
Fees are payable in accordance with the Access Institute Fee Schedule, relevant Course Guide and Tax Invoice. Unless otherwise agreed in writing, all fees must be received before commencement.
Approved payment arrangements must be followed, with all fees received before course commencement. Students must have paid course fees, or provided an accepted Government Purchase Order, before participating in training or accessing learning materials.
Fees are expressed in Australian dollars. Fees are reviewed periodically and may change for future intakes.
6. Student withdrawal and refunds
Once formally enrolled, a student withdrawing more than 14 days before commencement is liable for a minimum cancellation fee of 50% of the full course fee.
A student withdrawing within 14 days before commencement, or after commencement, is not eligible for a refund under the standard withdrawal conditions and remains liable for 100% of the course fee.
These conditions are subject to the student’s rights under Australian Consumer Law and other applicable legislation.
7. Recognition of prior learning and credit transfer
Any applicable fees for recognition of prior learning (RPL) or credit transfer (CT) must be paid before assessment. Once an RPL or CT assessment has been undertaken, no refund of course fees will be provided on voluntary withdrawal, subject to applicable law.
8. Online delivery and participation
Students are responsible for maintaining a suitable internet connection for online delivery. Where a student’s technical difficulties prevent participation, a refund is not ordinarily available on that basis alone; reasonable alternative arrangements will be offered where possible to enable completion of course requirements, subject to applicable law.
9. Course confirmation, changes and cancellation
Enrolled students will be advised by email of course confirmation no later than two weeks before the scheduled commencement date.
Access Institute may cancel, postpone, reschedule or change the delivery mode of a course where necessary. If Access Institute cancels a course, all course fees paid will be refunded in full.
Access Institute will endeavour to give notice of cancellation as early as practicable. Access Institute does not accept responsibility for student travel, accommodation, airfare or other associated costs arising from course changes or cancellation, to the extent permitted by law.
10. Training information and reliance
Training materials and instruction are provided for educational purposes. Participants remain responsible for obtaining appropriate professional or specialist advice when applying course content to particular projects or circumstances.
To the extent permitted by law, Access Institute does not accept liability for indirect or consequential loss arising from reliance on training materials or training provided. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under Australian Consumer Law.
11. Consumer rights and precedence
Nothing in these terms limits statutory consumer guarantees or other rights under applicable law. Where course-specific booking conditions are disclosed, they should be read together with these terms; any inconsistency should be resolved before enrolment or booking is confirmed.
Returns Policy
If you are not fully satisfied with your Handbook purchase, you can either return your order for a full refund or exchange the item for an item of equal value. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them. The cost of postage is the responsibility of the purchaser.
Dispatch and Deliveries
All Handbooks purchased through this website are dispatched within 10 working days.
Disclaimer
Achieveability Pty Ltd will not be liable for any breach of contract, negligence or loss (consequential or otherwise) arising as a result of any person acting or failing to act in reliance upon the training materials or training provided.
Consequential loss shall be deemed to include (though shall not be limited to) any loss of profits / business or anticipated profits / business, damage to reputation or goodwill, damages, costs, any sum payable to a third party or any other indirect losses.
Achieveability Pty Ltd is located in Australia and as such all fees and charges are depicted in Australian Dollars$.
Contact Details:
- P O Box 255
- North Melbourne, 3051
- Telephone: 03 9988 1979
- Email: [email protected]