Understanding Performance Solutions for Access: A Practical Guide

Creating built environments that are both inclusive and functional is essential, but not always straightforward. While the Deemed-to-Satisfy (DTS) provisions of Australia’s National Construction Code (NCC) provide a defined path to accessibility, they aren’t always practical for every project. Complex refurbishments, heritage buildings, and unique spatial constraints can all present challenges that DTS pathways can’t fully address.


That’s where Performance Solutions for Access come in; not as a workaround, but as a robust, evidence-based strategy to meet the NCC’s Performance Requirements. These solutions enable architects, developers, and access consultants to deliver equitable, dignified, and innovative access outcomes, particularly when standard design criteria fall short.

Why Performance Solutions Matter


A well-developed Performance Solution doesn’t reduce access – it reimagines it. It can deliver better functionality, improved user experiences, and a deeper commitment to universal design principles. Here’s why they matter:

  • Maintain High Access Standards

Performance Solutions offer equal or superior outcomes compared to the DTS path. They don’t lower the bar – they can raise it creatively.

  •  Support Inclusive Design

By requiring comparable or enhanced access outcomes, Performance Solutions provide a practical pathway to provide access for everyone, not just people with specific access requirements.

  • Enable Flexibility in Design

Whether you’re adapting a heritage-listed property, working within spatial constraints, or integrating modern features into older structures, Performance Solutions provide the flexibility to balance design vision with accessibility compliance.

  • Allow for Tailored Access

Performance Solutions allow for context-sensitive approaches, ensuring the space is functional and accessible for the intended users, without a one-size-fits-all compromise.

  • Ensure Full Regulatory Compliance

When correctly prepared, Performance Solutions meet the NCC, the Disability (Access to Premises – Buildings) Standards 2010, and support the overarching aims of the Disability Discrimination Act 1992 (DDA).

What Makes a Strong Performance Solution?


A successful Performance Solution is not a shortcut – it’s a thorough, systematic, and defensible process grounded in evidence. It requires technical rigour, stakeholder consideration, and clear documentation. Here are key elements to keep top of mind:

  • Usability and Functionality

Does the proposed solution deliver equitable and dignified access for all users? Can it be used independently and intuitively?

  • Safety and Dignity

Does it ensure safe navigation, clear wayfinding, and inclusive emergency egress, without creating segregated or inferior access pathways?

  • Evidence and Justification

Is it backed by technical data, expert opinion, and relevant case studies? Is the rationale clearly documented for certifiers, regulators, and stakeholders?

  • Legal and Code Consistency

Does the solution satisfy the NCC’s Performance Requirements while stepping away from DTS provisions? Could it withstand scrutiny under the DDA?

  • Long-Term Management

Is the solution sustainable and easy to maintain over time? Does it require ongoing management, like lift keys or user-specific training?

Performance Solutions can be a powerful tool for creating inclusive, compliant, and forward-thinking environments. When approached with care and technical accuracy, they:

  • Support access for all users
  • Support design innovation
  • Meet legal obligations under the NCC and DDA
  • Foster better built environments for everyone

Learn More: Upcoming Training Opportunity

Want to gain a deeper, practical understanding of how to develop effective Performance Solutions for Access?

Join Access Institute’s live online training session:
“Understanding Performance Solutions for Access – A Practical Approach”

  • Date: 14 August 2025
  • Presenter: Lucas Wheeler, Director of Future Access and SDA Assessors Australia
  • Duration: 3 hours
  • Register here

Take this opportunity to strengthen your knowledge and ensure your projects meet compliance and support access for everyone.

‘The course was GREAT, presenters were lovely and I really enjoyed the content, am looking forward to September sessions next.’ — Erica Schurmann, Curtin University